Broadband not connected to the internet

[DaveFeltes22]

My broadband suddenly stopped working 3 days ago;  I have reset the router, checked connections, and triple-checked the connected hub.  All green lights are on, and the online connectivity test indicates no problem, yet I have narrowed the issue down to be a Sky Problem.  Please advise.

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Colin145]

Yes it's not connected the voice light Amber the rest are green

[Colin145]

My broadband stop working can not get help to sort it out

[Lisa-P1987]

We are still looking to help you DaveFeltes22 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks