Broadband not activated

[t0n7c90]

Broadband was suppose to go live and be activated on the 2nd of Feb. Have received texts emails and it shows on my account that this was the date to go live. 
I still have not been activated and I cannot contact sky for any information as to why. Received first bill already which includes broadband however I still have no access to internet.

 

[Highlinder]

@t0n7c90 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Mr+Flibbles+86]

Thank you for escalating this. We have now sent an invite to chat

[Lisa-P1987 · Accepted solution]

Update - We spoke to @t0n7c90, as this is a delayed order issue, we have advised the customer to call in to discuss this with our dedicated Order Recovery Team. Thanks 🙂

[Daisy13579]

My broadband  was supposed to be activated a week ago...despite NUMEROUS  calls to SKY and promises that an engineer will be sorting  it out, I am VERY disappointed that it STILL ISN'T  ACTIVATED! This is shocking service from what I had considered to be,  as a newbie to SKY, a good company to choose.. My experience  so far has fallen very short of my expectations and sadly, I am going to have to find out how I can cancel my order and find a broadband  provider who can actually  provide me with broadband.  Maybe I should  cancel my direct  debit and that will prompt someone to actually  do something  about this. I should  not be a week down the line, with no Internet or ringtone on my phone and I will not be paying  for a service, I am not receiving.  Very, very disappointed 😞 

[MyraRox]

Can you help me to connect to any staff of sky broadband? They said it was remotely activated and after 1 day they said it cant push through and devisit will be on Dec 2, which is too long. My family is coming soon. Very frustrated about this.