Broadband less than guaranteed speed! Really fed up now.

[hoggyboy]

Hi 

was wondering if anyone could help please I have been having constant issues with interenet lagging but was bearable but lately the speed has dropped below my guaranted speed of 50mb/s. It was coming up a fault and engineer was booked (speed was 39 mb/s) but he couldn't enter property as someone in household tested postitive for whooping cough which was highly contagious. After the scheduled visit time the diagnostics said the connection to hub issue was resolved but it's still below minimum at 49 mb/s but no faults are showing. Anyone any ideas what do down? When I go into maintenance it shows the statistic below (I saw people getting asked for this in other posts) and I have also attached a copy of what it says when I run the test. 

Router Statistics

System Up Time: 44:26:09

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 22105914 34641333 0 9930 14240 30:41:55 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 1804325 508790 0 19214 7570 44:24:31 WLAN (5 GHz) Up 37712750 23962000 0 0 0 44:24:31

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Broadband Link Downstream Upstream Connection Speed 48997 kbps 12000 kbps Line Attenuation D1(12.1 dB) , D2(30.1 dB) , D3(47.0 dB) U0(5.6 dB) , U1(24.7 dB) , U2(38.4 dB) Noise Margin 9.6 dB 11.1 dB

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Poll Interval:

Seconds (at least 3s):

Set Interval Stop

 

 

 

[hoggyboy]

Added a screenshot of the statistic so is clearer 

 

[cookiemonsteruk]

@hoggyboy 

You will need to call sky on 150 from your landline or sky mobile or
zero three three three seven five nine one zero one eight from any other phone

to report the fault