Broadband keeps dropping out.

[jamesn123]

@Romeo+W 

Neither org will be interested as you have not given Sky reasonable chance to solve the issue. If the replacement router hasnt solved the issue you'll need to contact them again and report back. This should trigger an engineer visit. 

[Romeo+W]

I've had a new router, new ethernet cable and removed all 3rd party equipment. (Asus router in access point mode) and I'm still having the same issue. Each time I contact them they go through the same procedure. Only another year until I can take my business elsewhere. 

[TimmyBGood]

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@Romeo+W wrote:

Only another year until I can take my business elsewhere. 

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Typically after repeated fault reports an ISP will be happy to offer a subscriber early exit without penalty: it's costing more for the ISP to handle the calls than their (thin) profit margin allows for.

Unfortunately for the customer, moving to another ISP on the Openreach network just transfers the problem to a new provider.

[JimM1]

@Romeo+W @jamesn123 @TimmyBGood Unfortunate, the OP has multiple posts so getting very hard to keep track now, has the voip orange light lockout issue, think his other post is broadband woes, but it is certainly looking like the release will be shortly. Jim

[Romeo+W]

Quick question @JimM1 , what does the "release will be shortly' mean? Is this a firmware release?

[JimM1]

@Romeo+W Sky will release you from the contract with no penalty, that is what it means dont want the hassle of dealing with it. But hopefully it doesn't come to that. Jim

[Romeo+W]

Thank you for clarifying. The problem is that if it is an openreach issue I'll still have it elsewhere, like you said in an earlier post.