12-01-2019 10:01 PM
Hi, Ive recently changed over to Sky for my broadband and am having issues with the router dropping out. This happens 3-4 times an hour.
After reading other posts I changed the 'auto detect' channel, as some said that it may try to find other channels and that might make it drop out. but the problem still persists.
The router is not hidden away, and its on the other side of the house from next door ie, interference from their router shouldnt be an issue.
Heres the diagnostic
|Port||Status||TxPkts||RxPkts||Collision Pkts||Tx b/s||Rx b/s||Up Time|
|WLAN (2.4 GHz)||Up||9241627||4959671||0||2||0||19:32:52|
|WLAN (5 GHz)||Up||13946317||7974727||0||2||2||19:32:45|
|Connection Speed (Kbps)||14857||1269|
|Line Attenuation (dB)||29.5||17.3|
|Noise Margin (dB)||6.1||7.4|
13-01-2019 02:11 AM
The issue you are experiencing looks to be a line problem rather than a WiFi issue. Can I ask how your router is setup? Are you using the master telephone socket with a microfilter? Are there any landlines in your home? If so do they have microfilters?
13-01-2019 02:36 AM
Have you got a pre filtered master socket then? If so it'll have two ports on it. The next thing you should try it taking the faceplate of the master socket off and using the test socket behind that to see if your broadband is stable though that
14-01-2019 08:07 AM
@Bubbajiggles I would try a different line filter as your's maybe faulty - they can be bought in supermarkets etc and cost very little.