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Broadband keeps dropping out

Runner
Posts: 3
Post 1 of 7
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Broadband keeps dropping out

Hi, Ive recently changed over to Sky for my broadband and am having issues with the router dropping out. This happens 3-4 times an hour.

After reading other posts I changed the 'auto detect' channel, as some said that it may try to find other channels and that might make it drop out. but the problem still persists. 

The router is not hidden away, and its on the other side of the house from next door ie, interference from their router shouldnt be an issue.

Heres the diagnostic 

System Up Time: 75:02:54
PortStatusTxPktsRxPktsCollision PktsTx b/sRx b/sUp Time
WANPPPoA1665246300000:00:35
LANDown0000000:00:00
WLAN (2.4 GHz)Up9241627495967102019:32:52
WLAN (5 GHz)Up13946317797472702219:32:45

Broadband LinkDownstreamUpstream
Connection Speed (Kbps)148571269
Line Attenuation (dB)29.517.3
Noise Margin (dB)6.17.4
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Oracle
Posts: 2,416
Post 2 of 7
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Re: Broadband keeps dropping out

Hi @Bubbajiggles

The issue you are experiencing looks to be a line problem rather than a WiFi issue. Can I ask how your router is setup? Are you using the master telephone socket with a microfilter? Are there any landlines in your home? If so do they have microfilters?

Runner
Posts: 3
Post 3 of 7
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Re: Broadband keeps dropping out

Hi James, im not using the microfilter, as i couldnt get any connection with it at all, so im just going staight into the master socket. No phone line at all either.

Oracle
Posts: 2,416
Post 4 of 7
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Re: Broadband keeps dropping out

Have you got a pre filtered master socket then? If so it'll have two ports on it. The next thing you should try it taking the faceplate of the master socket off and using the test socket behind that to see if your broadband is stable though that 

Runner
Posts: 3
Post 5 of 7
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Re: Broadband keeps dropping out

Yes, it does have 2 sockets. took the faceplate off, found the other socket. No connection at all with that. With and without using the filter.

Oracle
Posts: 11,001
Post 6 of 7
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Re: Broadband keeps dropping out

@Bubbajiggles I would try a different line filter as your's maybe faulty - they can be bought in supermarkets etc and cost very little.

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Oracle
Posts: 2,416
Post 7 of 7
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Re: Broadband keeps dropping out

Yes I'd try a new microfilter, also if your broadband is stable with the landline unplugged then I would leave it unplugged for the time being if you can

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