Broadband keeps dropping out and router will not connect to Xbox one.

[honey66]

Hi, 

Have had issues with router for the past week, WiFi keeps dropping out, devices stating router password incorrect. Cannot connect my Xbox at all. The router password has not been changed and sky have said no known issues in my area. Today it has already cut out 7 times and I have followed all troubleshooting steps. Are there issues with the broadband at the moment. 

[Highlinder]

@honey66 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[honey66 · Accepted solution]

Hi, issue all sorted. Had to clear mac address on xbox then reconnect. Many thanks.