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Discussion topic: Broadband issues

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This message was authored by Jamie+1234567 This message was authored by: Jamie+1234567

Broadband issues

My internet is very poor on mobile phones trying to access differant websites, all the lights are green and connection is good on the router etc, all checked with sky and connection is good with no issues on the line? Both mobile phones are ridiculously slow on websites please help 

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This message was authored by Laing1 This message was authored by: Laing1

Re: Broadband issues

Posted by a Superuser, not a Sky employee. Find out more

@Jamie+1234567 wrote:

My internet is very poor on mobile phones trying to access differant websites, all the lights are green and connection is good on the router etc, all checked with sky and connection is good with no issues on the line? Both mobile phones are ridiculously slow on websites please help 


@Jamie+1234567 can you post your router stats as per the link below. Chances are if you are not getting any errors etc when checking with the Sky diagnostics it may well be either a wifi problem or a problem with your phones 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M3125...


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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