Broadband issues but Internet speed check is fine

[Thesmithssoton]

Hi

Can anyone help. Our internet is causing us problems.

Speed check is fine and so was the check I did on Sky. 

However we are struggling with our mobile devices. Internet is dropping out or is slow. We are using 4g.

I saw someone ask for this information so hopefully it helps 

Summary Status
We configure your Sky Hub with all the settings to enable it to work straight away. Advanced users will find links below to common settings you may wish to change.
For more settings select the menu options at the top of this page.
Status of your broadband and WiFi network
Broadband
WiFi
WiFi Network Name (SSID)
WiFi Network Visible Current WiFi Channel
WiFi Encryption
Voice
Connected
Enabled
SKYSYDSN
Yes
6(24 GHz), 36 (5 GHz)
WPA2-PSK
Connected
Devices connected to your home network

[cookiemonsteruk]

@Thesmithssoton 

Could you post your router stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[Thesmithssoton]

 

[Thesmithssoton]

Sorry if I don't reply. I'm having a few issues logging in ( old email address that I can't access security code on)

[Thesmithssoton]

 

[cookiemonsteruk]

@Thesmithssoton 

Click on maintenance along the top and sign in with

Username       admin

Password         sky or wifi password on the back of the hub

At the bottom of maintenance click show statistics

[Thesmithssoton]

Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 5236216 9692725 0 37030 2930350 15:41:45 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 451478 4090 0 18285 0 15:42:43 WLAN (5 GHz) Up 14907383 8637820 0 0 140742 15:42:31

---

Broadband Link Downstream Upstream Connection Speed 159859 kbps 29983 kbps Line Attenuation D1(31.4 dB) , D2(0.0 dB) , D3(0.0 dB) U0(0.0 dB) , U1(0.0 dB) , U2(0.0 dB) Noise Margin 18.0 dB 11.6 dB

[Thesmithssoton]