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Discussion topic: Broadband issues. Was supposed to have speeds of +500mps but today I have 36.5.

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This message was authored by: Susee

Message posted on ‎24 Jun 2024 12:12 PM

Broadband issues. Was supposed to have speeds of +500mps but today I have 36.5.

Myself and husband work from home. We should have broadband speeds of +500mps but today I have been kicked out of two meetings because of a poor connection. Checked speed and it's 36.5. We cannot work with these speeds. We are not even a week into our contract with Sky and have major concerns regarding your service. 
can someone provide assistance to fix this issue 

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Avatar for mae-3
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This message was authored by: mae-3

Message posted on ‎24 Jun 2024 02:54 PM

Re: Broadband issues. Was supposed to have speeds of +500mps but today I have 36.5.

@Susee 

 

What speeds, are wireless or ethernet-connected devices? If wireless Sky only supplies guarantees of 25Mbps to Sky Max, if ethernet then I recommend you reboot the router or better still leave it off for an hour to establish a new internet zone.

 

Recommend the community member leave the router off or disconnect and reconnect via Sky interface/Sky App to establish a new internet zone currently.

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