Broadband issues 11/07/2024

[Ellerobs]

Hello,

Currently on full fibre, lastnight internet dropped completely, did a restart this morning, started up again but still slow, I checked my speed via fast.com and internet speed is 80mbps, although when I tested it on the sky app it consistently tells me things are fine and my speed is where it should be, hmmm 🤔had the same issue last year where I was left without internet for over 2 weeks, zero compensation, hours spent in pointless conversations. Anyhow, is anyone else in Rochdale/pennines area experiencing similar issues? Thanks

[jamesn123]

@Ellerobs 

Is that test over WiFi or ethernet? 80mbps is sufficent for most things so you shouldn't have any serious problem with your connection at that speed. Obviously I realise its likely not what your paying for

[Ellerobs]

Hi,

it is over wifi, I think! Although it has been the biggest mistake we made getting fibre installed, and it has been a constant issue, absolutely not getting what I am paying for.

Thanks for your response.