Broadband issue unresolved

[skyuserq2]

Sky broadband is down for  a week. All I get by talking to customer support is that the issue has been escalated to the right team, but no SLA on it. This is clearly affecting my work from home.

Is there a sky complaints email, so I can have this in writing ? 

To whom and how I can escalate this ?

Thanks

[GD1]

@skyuserq2  All complaint options are detailed in the link at the bottom of the forum https://www.sky.com/help/articles/how-to-make-a-complaint

[skyuserq2]

I tried that. But this page is unavailable - www.sky.com/help/forms/complaints-roi

[GD1]

@skyuserq2  Have you tried https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice-roi if you're in The Republic of Ireland? 

[TimmyBGood]

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@skyuserq2 wrote:

the issue has been escalated to the right team but no SLA on it. This is clearly affecting my work from home.

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Domestic broadband basically doesn't have SLAs: the subscription cost cannot cover those.  Using such a service for WFH is legitimate but can't bring any additional priority.

In ROI there's an option to contact ComReg after a defined time has elapsed.