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Discussion topic: Broadband isn’t working

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This message was authored by: DB2303

Message posted on ‎22 Aug 2025 08:45 AM

Broadband isn’t working

Hi,

our boardband is not working due to a one of lights (voice) is not working. We are trying to troubleshoot the broadband router but it is not working. 


we reset the router multiple times and can still not figure out how to make it work. 

 

can you give a suggestion on how to resolve this issue? 

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎22 Aug 2025 10:18 AM

Re: Broadband isn’t working

Posted by a Superuser, not a Sky employee. Find out more

@DB2303 

Is your broadband working at all? The Voice light is for the landline phone connection. If you don't have Fibre or have Fibre but don't have a landline phone plugged in it won't be lit. 

The below link explains the lights on the various hubs https://www.sky.com/help/articles/hub-lights-explained-start 


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