Broadband is slow

[Sanjay5]

So we recently had some issues with the phone and broadband line and was fixed last week by an engineer. 

However, couple days later our download speed has plummeted, was going from an avg of 9-10mbps to 1mbps. Tried resetting, tried taking the plugs out from mains and nothing has worked. Not sure if it was down to the fixing of our line or just sky itself. Weather has been fine and doubt it's been an issue in the north west. 

It's a Sky Q hub that's black. 

Would appreciate any help or guidance to get it working as usual, cheers. 

[cookiemonsteruk]

@Sanjay5 

Could you post your router stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

Also enter your full address in the link below and post the table and notes after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[Sanjay5]

The last link you provided doesn't connect for some reason, just goes to a blank page from gstatic.com 

[Sanjay5]

I assume this is it? think i got it working. 

[cookiemonsteruk]

@Sanjay5 

The stats do still show a bad line looking at the downstream noise margin and on a fairly long copper line to the exchange. With out out any indication of whats available re the wholesale checker i would advise using the sky website to check to at least superfast fttc is available

Unfortunately adsl doesn't carry a guarantee apart from line dropouts of 10 or more times a day and sky will need to wait 10-14 after the line was fixed before looking at the fault again

[cookiemonsteruk]

@Sanjay5 

Thanks for the table it does show fttp is available so you should be able to request superfast via fttp of 40,80Mbps or ultrafast 100,150,300,500 Mbps or 1Gbps . At this stage with your line at the minute fttp will be more than 10× more stable than what you have

[Sanjay5]

@cookiemonsteruk

What do you mean by "The stats do still show a bad line looking at the downstream noise margin"? 

We have recently looked into that and I also asked the engineer what seems to be the previous issue as it had gone 3 times in a span of 8 months and he pretty much advised us to get fibre. The broadband is just there for access, we dont really need alot hence the lower service of 10mb, could do 30mb if the service was cheaper or fairly cheap, our renewal date is Jan 2025 so we're currently looking at other deals but nothing offers the TV package sky currently offer.

Would ringing Sky help or would they just say the same? 

[cookiemonsteruk]

@Sanjay5 

Just confirming that your line is obviously still bad even after openreach supposedly fixed it.

With wbc fttp showing sky would be even more reluctant to send openreach out to fix it

My recommendation is to call sky to upgrade to fttp

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

[HiHowAreYa]

The copper telephone wires have degraded with age. The world knows this, and are replacing copper for new fibre cables.

The UK is turning off the copper network on the 31st January 2027.

[Sanjay5]

@cookiemonsteruk 

Ahhh I see, appreciate the help, will ring them up about the speed and then see the options for fibre 👍

[TimmyBGood]

---

@HiHowAreYa wrote:

The UK is turning off the copper network on the 31st January 2027.

---

No: that's a widespread misunderstanding. Analogue PSTN (and exchange generated power) is due to cease then, but the legacy copper network will continue to deliver SoGEA broadband to addresses outside the reach of the national FTTP rollout: the Openreach target is to have around 80% coverage at that point, and it would clearly be unacceptable to 'turn off' connectivity to millions of addresses.

[HiHowAreYa]

SoGEA broadband is irrelevant to this entire forum and this thread.

This forum is for sky domestic broadband services.

[TimmyBGood]

@HiHowAreYa 

SoGEA broadband (or some variety of it) is what all new orders and ISP switching at domestic addresses currently not served by FTTP have been provisioned with since PSTN reached stop-sell in September last year.

It's simply incorrect to say the copper network ceases with the end of PSTN (and it also tends to worry people, which is why it's worth correcting)

[cookiemonsteruk]

@HiHowAreYa 

SOGEA broadband is a domestic broadband service and isp's have been movin.g customers over to it in preperation of the pstn shutdown.  Any vdsl connection where the phone is plugged into the back of the hub is sogea

[HiHowAreYa]

Again, it is not relevant to this thread.

The original poster has fttp available in his area.

When an area has fttp available, openreach will not accept a new order for a copper install.