Broadband is running slow.

[DYou]

My broadband does not appear to be hitting the guaranteed speed. Normal checks have been done. Router has been restarted. When I called the automated system.announced there appears to be an issue.

[Tom-W19]

Hi @DYou 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi there

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[DYou]

Thanks Tom. I called the help desk. Seems you have to reset the router whilst pressing the WPS button. I had not heard that one before.