Broadband is not stable and keeps cutting out

[EJ18]

My broadband was installed on Tuesday 25 Feb but since installation it is not stable and keeps cutting out even when I'm in the same room as the router. I have tried resetting the router as well but this did not make the connection better.  Please can this be resolved asap

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147