Broadband is Constantly slow or disconnected

[Stacey+19]

My broadband is constantly disconnecting or going very very slow! It's gone on for ages and tried absolutely everything please help 

[Addie15]

Hi there, @Stacey+19. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Tom-W19]

Hi @Stacey+19 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Stacey+19]

I haven't had any messages privately 

[Highlinder]

@Stacey+19  Has a private chat not popped up in the forum or have you not had a message to say that this has been picked up by the escalation team?

[Stacey+19]

Not yet just what I can see telling me they will 

[Highlinder]

@Stacey+19They closed out the chat as there was no response. Do you still need help with your problem?