Hi , I've moved into my new build house and my address is registered on royal mail postcode finder and it has an UPRN. But when I call broadband providers including Sky they keep telling me my address isnt registered when I believe it is.
I don't know. The estate agent had told me Internet is connected to the house and a provider needs to connect to it. I need to contact the estate agent/developer on Monday and get more information on this
Posted by a Superuser, not a Sky employee. Find out more
@D-Newbuildquery often developers do a deal with a network provider who connects up the development in return for exclusivity for some years so buyers cannot buy services from any other isp like Sky or EE during ggat period. Persimmons actually own their own ISP and do this as a business.
========================================================= 65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Posted by a Superuser, not a Sky employee. Find out more
@D-Newbuildquery actually you maybe wrong as they often outsource this kind of thing. The address being in the post code database but not having an Openreach record could be just a timing issue but the presence of cables implies its not.
========================================================= 65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
The developer should have an openreach newsites rep that they deal with who is required to visit and confirm completion which will create the gold address key needed for providers like sky to place an order
