Broadband home move is showing my old address instead of new address

[KarthikRam]

Hi, I have requested for a Home move broadband with SKY with my new move in address detail. However, it is still showing my current address which is not correct.

Kindly need assistance someone from SKY network/community to update my move in address which I have requested for and assist my home move of my broadband without any hassle.

I have requested for this home move more than a month and now just checked to see that the details are incorrect. I have only 1 week left to get this done.

Any assistance is really appreciated. My contact details are in my profile. Thankyou.

[Highlinder]

@KarthikRam  Your best option is to give Sky a call and make sure everything is correct for the home move.

[Deepaliben]

I have same issue, requested home move three weeks before and received message from Open reach that they will install at current address which I did not requested as I am moving to new address. Received confirmation from sky when requested and sky also confirmed my new address. Something wrong in their system.

[Chrisee]

@Deepaliben I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Addie15]

Hi there! Thank you for escalating this. However, as this is partially a Home Move issue, and partially a provisioning issue, we will have to advise to call in. As with the order being in progress already, that might need to be cancelled first before any changes can be made. Thanks.