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Discussion topic: Broadband going off and on all the time only for few min but doing it at least 10-20 times day

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This message was authored by: Stu581

Broadband going off and on all the time only for few min but doing it at least 10-20 times day

Broadband going on and off al the time - not for long only few minutes- but doing at least 10-20 times day 

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This message was authored by: caesarome

Re: Broadband going off and on all the time only for few min but doing it at least 10-20 times day

Posted by a Superuser, not a Sky employee. Find out more

@Stu581 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

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