Broadband frequently disconnecting

[ffcsteve78]

Hi,

My Sky Broadband has started to keep disconnecting when I check the router it has and orange light on it. Looking at my router stats its looks like WAN is the issue as the other stay connected, do you know how I go about getting this resolved, I have Broadband Boost on my account as well.

Thanks in advance.

[cookiemonsteruk]

@ffcsteve78 

Could you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[ffcsteve78]

[cookiemonsteruk]

@ffcsteve78 

The speed looks fine at the moment however the line dropped round 45 minutes before you posted

How many times a day do you notice the internet light turn amber

[ffcsteve78]

Recently around 6-8 times a day. Used to be really stable. 

[cookiemonsteruk]

@ffcsteve78 

The requirement to be treated as a line fault would be 10 or more times in a 24 hour period. If you think think has been exceeded call sky on 150 from your sky landline or

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

[ffcsteve78]

Its just disconnected for the 4th time this afternoon so think its probably dropping out more than I realised. Is there anyway I can log this?

[cookiemonsteruk]

@ffcsteve78 

Keep an eye on the forum preferrably using a chrome browser

I've escalated your post via the community chat. This link explains how it works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to ffcsteve78.

[Addie15]

Update-We are closing this session as we have not received further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.