Broadband drops out intermittently

[alex+ellerington]

No issues previously until switching to sky. The broadband router drops connection intermittently. Mainly in respect of WiFi. A red light is evident when it drops out

[MarkSussex46]

Did you get this twice this evening? For the last few evenings our router constantly starts resetting about the same time. 

[caesarome]

@alex+ellerington @MarkSussex46 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

[MarkSussex46]

I have already done this on multiple occasions, just says everything fine