Broadband drops out every few hours.

[RS23]

Broadband (not wifi) drops out very briefly every few hours lately. Skys broadband checker says no issues and their helpline and online info does not help.  Does anyone else have this problem or a solution?  

[JimM1]

@RS23 When you see the issue does the hub change? What hub do you have from sky?

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

[RS23]

I have the latest Sky max hub and the light doesn't change. 

[RS23]

I only notice it because a VPN connection drops out and I have to log in again. 

[JimM1]

@RS23 If there is nothing else having an issue then it's VPN if that is what you are saying. Have a look at the pinned post as you say you have the latest sky Max hub.

[RS23]

Thanks. But where is the pinned post?

[JimM1]

@RS23 Very first posting on the discussion page! Link below will get you to it!

Having problems with a 3rd party VPN and have a Hu... | Sky Community

[RS23]

Great. Thanks.