Broadband drops out every 30 mins

[MerrickJ]

Ah! 4, yes

[cookiemonsteruk]

@MerrickJ 

Thanks, so thats not the issue.

Sometimes when the phone goes down it takes the broadband with it. As i say we can escalate if you wish

[MerrickJ]

That would be helpful, thanks. We don't use the phone. 

[cookiemonsteruk]

@MerrickJ 

Please keep an eye on the forum using a chrome browser

I've escalated your post via the community chat. This link explains how it works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Tom-W19]

Thanks for escalating. We've sent an invite to @MerrickJ.