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Discussion topic: Broadband drops out every 30 mins

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MerrickJ
Topic Author
This message was authored by MerrickJ This message was authored by: MerrickJ

Re: Broadband drops out every 30 mins

Ah! 4, yes

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Broadband drops out every 30 mins

Posted by a Superuser, not a Sky employee. Find out more

@MerrickJ 

 

Thanks, so thats not the issue.

 

Sometimes when the phone goes down it takes the broadband with it. As i say we can escalate if you wish

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
MerrickJ
Topic Author
This message was authored by MerrickJ This message was authored by: MerrickJ

Re: Broadband drops out every 30 mins

That would be helpful, thanks. We don't use the phone. 

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Broadband drops out every 30 mins

Posted by a Superuser, not a Sky employee. Find out more

@MerrickJ 

 

Please keep an eye on the forum using a chrome browser

 

I've escalated your post via the community chat. This link explains how it works

 

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Broadband drops out every 30 mins

Posted by a Sky employee

Thanks for escalating. We've sent an invite to @MerrickJ.

Thanks
Tom
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