Broadband drops every night from around midnight

[Vik87]

My broadband drops every night around 11.30pm-12am. It's then super intermittent all later night early morning hours but then fine in the am when we wake up and through the day. All of our boxes settings are off eco, set to none. Our main skyQ box is hard wired to the sky router. Makes no difference. When it goes the WiFi and wired connection goes. I've reset the router, unplugged it etc nothing seems to help it. 
ready to throw it in the bin..please help!! 

[emaj]

Hello on here trying to find help for similar issue. Every night around 2am WiFi goes off completely. MySky says everything looks good with Broadband and WiFi however I can't watch TV or make work Teams calls due to no WiFi. So annoying. Not everyone is 9-5. Need reliable broadband

[Tegz1]

Im currently having the same problem but my connection wont fully reach my bedroom which is 2 seconds down the hall from the router 

[Mithrellas]

Same here, 3 nights this week around 2am service was lost. Each time it happened the sky hub reset and had to go through the startup process again, this happened a couple times over a 15-20 minute period before service restored. I was wondering if my hub was starting to fail however the fact it is happening around the same time and perfect the rest of the day makes me wonder if its some type of service maintenance.

But as someone who relies on the service overnight it has been a ltitle frustrating this week. I miss sky having a page where they publicly posted there maintenance schedules.

[Tegz1]

Have you asked them to send you out s booster to see if thaf helps as i had to change to sky due to my last provider couldnt reach my bedroom i only have 2 devices on my wifi and its not strong enough to reach my room that 2 seconds away from the router i thought sky would be a better choice as i didnt want the same problem but ive had it 4 days now and it keeps failing in my room

[Kev32]

I am having the same problem to 

[Tegz1]

It must be a problem with sky i recommend reaching out to sky and asking them for a booster to see if thst works as i was told you can get up to 3 off them before they charge u for them 

[caesarome]

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@Vik87 wrote:

My broadband drops every night around 11.30pm-12am. It's then super intermittent all later night early morning hours but then fine in the am when we wake up and through the day.

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@Vik87 

It could be overnight maintenance taking place.

If it still down later then the first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[Daniel0210]

When this happens between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep. It has to be done at some stage.

@emaj 

Remember that Sky Broadband being discussed here is a domestic service and those customers working from home will not receive additional or quicker support. 

[Chrisee]

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@Tegz1 wrote:

It must be a problem with sky i recommend reaching out to sky and asking them for a booster to see if thst works as i was told you can get up to 3 off them before they charge u for them 

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@Tegz1 it is not quite as simple as that. Sky will supply up to 3 boosters but you have to pay for extra for the add-on Sky Max WiFi  service. That link explains how to get boosters in they are required. 

[Kev32]

My main sky box is now workibg

sky q box in room isnt

[Paul+Dray]

Yep I've had this behaviour start just this week too. Never had issues with my hub before. I've counted 4 or 5 nights in a row now. Its just done it now so I'm using my mobile data to post here. Interesting to see others having it this week too. I know Sky do maintenance this time of night but every night this week?! Seems unusual. 

[Ruba1]

I was just going to comment this! For us it's every single night around 2am I've been recording it and will be complaining to Sky I'm not paying for dropped connection every single night!

[weemadrach]

Having the same issue, fourth night in a row now. First one was 1:30am, every one since has been 2am near enough on the dot. Same message about a "firmware update".

[Zerix]

This is ridiculous I have work I do late at night so when the Internet dies I lose where I'm at and can't continue 

FIX YOUR SERVICE