Broadband dropping out

[fatbbaldsurfer]

Since moving to sky a couple of weeks ago the broadband seems to keep dropping out. My wife works at home and her laptop drops the connection and then has trouble reconnecting. She has taken this up with her work who say it is not at their end. She is using the same laptop in the same place in the house, doing the same work as she was before we switched to sky. The only differenec is we are not with BT anymore. How do we get incontact woth Sky to sort this out as it is taking her 4 times as long to complete the tasks she has.

[Daniel0210]

@fatbbaldsurfer 

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

(For any customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support).