Discussion topic: Broadband dropping in and out
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Message posted on 05 Feb 2025 08:52 AM
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Broadband dropping in and out
Since yesterday my broadband keeps disconnecting and reconnecting again after 30-60 seconds.
Orange light on the box for internet and voice.
I've ran the service checker but each time it reports back with no issues. I've seen a few posts with these issues.
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Message posted on 05 Feb 2025 03:57 PM
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Re: Broadband dropping in and out
Ours has been the same. Had no issues for almost 12 months and now it is randomly on and off.
Message posted on 05 Feb 2025 04:02 PM
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Re: Broadband dropping in and out
@DCR7
If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)
If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).
Any engineer visit that’s required is likely to be delayed due to the disruption from the recent storms.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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