Broadband dropping frequently

[Mc67]

For a few months my router has dropped out maybe once a week, this week has been 3 times and I have had to switch the router off/on to reset (mainly first thing in the morning] Also I can watch Sky Q downstairs of an evening,  switch box off, go upstairs to watch mini box and it says there is no tv connection and I need to switch off/on. However this is less often than broadband router problem. Anyone else having the same problem. I didn't have this much problem before I renewed my Contract in the summer 😩

[Highlinder]

@Mc67 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[Mc67 · Accepted solution]

Test says all ok

[Mc67]

Thanks. I have done the test but says ok.

[Highlinder]

@Mc67When this happens, instead of doing a reset call Sky if you can to investigate, as switching off and back on deletes all of the evidence of what might wrong.

[Mc67]

I will do that, thanks for your advice

[TonyKemp]

That figures. We never had so many problems before Sky renewed our contract... put the orice up 30% and didn't even tell us. Broadband trips off at least every week and it's a pain in the backside.