Broadband dropped out second night in a row

[RebeccaG1]

My broadband has dropped out a second night in a row and the check your service page isn't clearly not fit for service as it says everything is fine and 'looks good'. I've followed all the hub help steps and none work. 

[Kgbaker]

Exactly the same. Pathetic service. 

[Darook]

Mine has done the same and cannot for the life of me work out what's happened 

[oldhamm]

My broadband out too. If it is Openreach choosing 'quiet hours' to do unscheduled maintenance they need to give prior notice to those of us needing take part in Teams calls with Asia.  

I agree its so annoying that all of Sky's 'service checkers' come back saying everything is fine. 

[Daniel0210]

When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.

Neither Openreach or their ISPs give prior warning of these events. Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

[oldhamm]

As a Superuser your thoughts are appreciated - but this is not about working from home. These are family calls that happen to take place in early morning UK time which I think are allowed on even a "domestic service".  I don't think anyone is expecting additional or quicker support. I do think though that it is reasonable to expect that service status facilities supplied by Sky show that Openreach or their ISP's are currently performing essential maintenance and perhaps even offer an expected return to service time. 

[Daniel0210]

@oldhamm 

Having prior notification of maintenance taking place is unrealistic. The start could be delayed, It could overrun, it could be cancelled altogether.