I'm having the same issue. I can't get ahold of anyone who can actually help me. It's all AI chatbots, automated, 'guide's to follow and re-directions to more guides, articles and this forum. They do this on purpose and want to make it borderline impossible for you to speak to a real person. When internet IS working, they have you do that 'broadband test' but nothing comes of it. No real or true solution. No way to contact anyone, no way to escalate, no way to book an engineer, no way to do anything. Even in the 'Contact us' section, it's unbelivably mind blowing how you CANNOT actually get any contact information. I've clicked everything, all the series and combinations of clicks. It all loops back around to step 1. There's NO TRUE way of contacting anyone in the 'Contact Us' section. The AI chatbox sends you around in circles just the way the website is meticulously laid out, so, you cannot indeed ever find a solution.
I've resorted to using this forum and haven't been contacted yet and also found out the Sky Help on Twitter is a thing and I've private messaged them. THIS is the closest I'll get to a real life human being responding. They've responded back. This is what they said like 20 minutes ago,
"Hi there, thanks for the PM😀 I appreciate any broadband issues are never great and certainly aren't what we expect. We are unable to support with or take action on broadband issues from our platform and do need to advise to get in touch with the broadband tech team so they can offer some support and to get in touch it will mean calling as this is how the tech team are able to access your account and look into your issue with you. Thanks, Tony"
I asked back 'You can't get anyone from your team, to call me? as in, I give you my mobile, so you can give to them, so they call me? instead of me calling them.....because I can't afford to put more credit on mobile'
The final response, "That's correct we're unable to arrange contacts or call backs from our platform, from our service or technical teams. We need to direct customers to get in touch with our teams for the additional support they need. T'
This has happened just now. The 'conversation' with a seemingly real life person, Tony, supposedly, and it's of no use. I can't get Sky to contact me and call me so fix my broadband issue. So if you try the same thing, it'll happen to you. What's our option then? where does that leave us? I have no idea. I'm sick of it. It's disgusting and just surreal how difficult it is to get any help. Don't know what to do at this point. I've tried, HARD, to get help and it's not working. None of it.
