Discussion topic: Broadband down in local area

This message was authored by: Dimps · ‎28 Sep 2022

Hi.

There appears to be an issue with broadband in my local area. Sky are aware but are claiming it could take a few days to fix! Are these standard times? I work from home so this is problematic!

This message was authored by: Skull+Treaty · ‎28 Sep 2022

@Dimps

If the issue is to be sorted by Openreach then those timeframes are standard on a domestic connection.
Better SLA's are available with business broadband - the price of which does reflect the service levels though.
Do you have a back-up by way of a Mi-Fi device or a local coffee shop you can use?

* * * * * * * * * * * * * * * * * * "Sometimes, the only choices you have are bad ones, but you still have to choose"

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This message was authored by: Skull+Treaty · ‎28 Sep 2022

@Dimps

If the issue is to be sorted by Openreach then those timeframes are standard on a domestic connection.
Better SLA's are available with business broadband - the price of which does reflect the service levels though.
Do you have a back-up by way of a Mi-Fi device or a local coffee shop you can use?

* * * * * * * * * * * * * * * * * * "Sometimes, the only choices you have are bad ones, but you still have to choose"

Discussion topic: Broadband down in local area

Broadband down in local area

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