Broadband dowm

[Gemmz1991]

I've woke this morning to find my router not connected WiFi is connected but Internet light is amber anyone know what this could be as Was working fine last night

[cookiemonsteruk]

@Gemmz1991 

If you "run tests" from your my sky app using 4g/5g mobile data you should be able to book an engineer if an external fault is found

[Suzie47]

Same. Sky support say it is an issue at our property , but cannot get an engineer out until Monday.

I am not convinced though as I have spoken to someone the other side of town on a different exchange (Torquay) and their broadband is also with Sky and not working.

[Gemmz1991]

Yeh I've run test on my sky app one Min it saying its my router and then there saying local outage. I'm also in torquay and I've just had a look and seems there's a problem in the devon area with sky internet so fingers crossed it comes bavk om soon

[f1x777]

I'm also in Torquay and the internet is down. Router showing an 'amber' light.  I was told the same thing by Sky (the fault is at my property) but i doubted that as it was working perfectly fine at 6am, then suddenly went off at 7am. I see you are all in Torquay also so that confirms the issue is a Sky one not one at our properties.  Showing on DevonLive also Sky broadband down live as WiFi fault hits homes around UK including Devon - Devon Live

[Gemmz1991]

It's just been reported om devon live It's a large outage in the area

[JEN4444]

I'm Exeter and ours is also out showing as local outage through the Sky App. Not very helpful working from home!! 

[Suzie47]

Broadband is back up for me now on the St Marychurch exchange.

So cancelled the engineer visit.

[Daniel0210]

All ~ Sky sometimes update their Twitter page regarding these outages

https://twitter.com/SkyHelpTeam?