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Discussion topic: Broadband dowm

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This message was authored by Gemmz1991 This message was authored by: Gemmz1991

Broadband dowm

I've woke this morning to find my router not connected WiFi is connected but Internet light is amber anyone know what this could be as Was working fine last night

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Broadband dowm

Posted by a Superuser, not a Sky employee. Find out more

@Gemmz1991 

 

If you "run tests" from your my sky app using 4g/5g mobile data you should be able to book an engineer if an external fault is found

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This message was authored by Suzie47 This message was authored by: Suzie47

Re: Broadband dowm

Same. Sky support say it is an issue at our property , but cannot get an engineer out until Monday.

 

I am not convinced though as I have spoken to someone the other side of town on a different exchange (Torquay) and their broadband is also with Sky and not working.

 

 

Gemmz1991
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This message was authored by Gemmz1991 This message was authored by: Gemmz1991

Re: Broadband dowm

Yeh I've run test on my sky app one Min it saying its my router and then there saying local outage. I'm also in torquay and I've just had a look and seems there's a problem in the devon area with sky internet so fingers crossed it comes bavk om soon

This message was authored by f1x777 This message was authored by: f1x777

Re: Broadband dowm

I'm also in Torquay and the internet is down. Router showing an 'amber' light.  I was told the same thing by Sky (the fault is at my property) but i doubted that as it was working perfectly fine at 6am, then suddenly went off at 7am. I see you are all in Torquay also so that confirms the issue is a Sky one not one at our properties.  Showing on DevonLive also Sky broadband down live as WiFi fault hits homes around UK including Devon - Devon Live

 

Gemmz1991
Topic Author
This message was authored by Gemmz1991 This message was authored by: Gemmz1991

Re: Broadband dowm

It's just been reported om devon live It's a large outage in the area

This message was authored by JEN4444 This message was authored by: JEN4444

Re: Broadband dowm

I'm Exeter and ours is also out showing as local outage through the Sky App. Not very helpful working from home!! 

This message was authored by Suzie47 This message was authored by: Suzie47

Re: Broadband dowm

Broadband is back up for me now on the St Marychurch exchange.

So cancelled the engineer visit.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Broadband dowm

Posted by a Superuser, not a Sky employee. Find out more

All ~ Sky sometimes update their Twitter page regarding these outages

https://twitter.com/SkyHelpTeam? 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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