Broadband disconnection daily

[Sarah367]

The last few weeks my broadband disconnects a minimum 6 times a day. I am unable to get a WiFi connection anywhere in my house except my living room where my router is. Im going through my mobile data a lot more than normal due to this. This morning alone in 3 hours the WiFi has disconnected 4 times!!

I have ran the broadband tests but showing no issues. But when your trying to watch a programme and the internet keep dropping 3 to 4 times is not great.

please help!

[Greenfingers001]

Hi there @Sarah367 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you Sarah367 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks