Broadband disconnecting/dropping out

[PaulDC]

Since saturday evening the broadband has been cutting out and has been particularly bad this morning, it is especially frustrating for those in my household that work from home as it's made it very difficult to work

We have tried resetting the router and every trick that we could find online from other threads and posts made about it, has anyone else managed to figure out an issue or have a response from sky as I see nothing about the internet/broadband going down

[Tom-W19]

Hi @PaulDC 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @PaulDC 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.