Broadband dies not reach master bedroom

[Cato921]

Our phones are unable to connect to our broadband when we are in the master bedroom

[Cato921]

Hi, still waiting for a reply

[Chrisee]

@Cato921 sounds like you need some form of WiFi extender to get coverage in your bedroom. The simplest way is to buy Sky's WiFi Max bundle which can provide up to 3 extenders if you need them see https://www.sky.com/help/articles/sky-wifi-max alterntively you could buy your own whole home wifi set up and use that instead. 

Forum members are customers like yourself so you get replies when someone has the time to answer.

[Cato921]

Broadband was only olinstalled last week.

As part 9f the sky promise "guarenteed speed in all rooms or money back".

So if a booster is required, then surely it should be provided free of charge?

[TimmyBGood]

@Cato921 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

[TimmyBGood]

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@Cato921 wrote:

As part 9f the sky promise "guarenteed speed in all rooms or money back".

So if a booster is required, then surely it should be provided free of charge?

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What's guaranteed is the 'money back' bit  (refund of one month broadband subscription)

[Cato921]

Can you send me the phone number that i need to call please?

What options do i need to choose to get through to the correct team for the diagnostic checks that you mentioned in your previous email?