Broadband cutting out in rain

[Chris633]

Our broadband cuts out when it rains. It goes off for about a minute each time. I have raised this and have a 'case' which offered me a generic solution which hasn't removed the issue. How can I quickly get this updated? I can see no option of adding an update to the case

[jamesn123]

Hi @Chris633 

This issue is usually water ingress on the joins near your property or pole/duct. Its difficult to pin down and Openreach are often reluctant to accept the fault as its not always showing on the line stats.

Assuming you have FTTC broadband not FTTP?