10 weeks, 7 calls, > 180 minutes wasted, 1 home engineer and not one person can solve issue.
I recently upgraded to sky ultra broadband, running at c600mbps, plus sky glass and 2 pucks, to help support 22 WiFi devices (electric charger, cameras, laptops, heating, alarm) etc but regardless of fast.com or Netflix speed test stating 100-600mpbs at anyone time devices cut out.
My wife could be watching sky puck (10ft away from router on WiFi) I turn on laptop sat next to her and sky puck freezes, WiFi calls randomly drop, cannot connect to cameras at times, schedule charge for car doesn't kick in over night as WiFi hasn't connected) or presenting on teams at anyone time to 50-500 clients and I loose connection.
Spent hours on the phone to tech, customer support etc one sky engineer visit last week, he had to mark the job as failed as even with the two sky boosters he provided the issues still happens.
I have spent this afternoon over 90 minutes to 5 different departments, one being tech who was great but confirmed nothing more their team can do, other than suggest to try new sky max hub, however each department I was passed to could not add this to my account.
Toppped off with two calls cutting off today and
NO returned call..
I just need the issues resolved.
Any suggestions, how do I upgrade to sky max hub ? Or any alternative compatable non sky routers ?
Thanks
Paul
