Broadband cooling off period

[TDB]

If I want to cancel my Broadband contract within the cooling off period, from what point does the 31 days start running  - I assume from when the router/ broadband became live?

[daveNOS]

@TDB The cooling off period starts from the day the service is activated.

[JimM1]

@TDBSee if the help link gets you what you need, but you will also find the contract more detailed! 

How to cancel your Sky Broadband | Sky Help | Sky.com | Sky Help | Sky.com

[TDB]

Thanks foir repliues/ info.

So is "activation"  in my case, when the engineer came and installed wiring and set up router and turned on/ made live?

Thanks

[Waveman]

Yes it is from the date that it was activated, the process is triggred when the Sky & Openreach network 'see' the ONT and router for the first time.

You will usually get a text message and an email telling you that the service has been activated. The cooling off clock starts then.