Broadband connection on laptop

[Lish3]

Hi, every time I use my laptop it works for 20mins then it goes offline. I have spoken to apple and they have done their checks and they state it's a network issue with sky. Please could you advise what I can do? 

[Greenfingers001]

Hi there Lish3 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147