Broadband connection is slow. Facing issues when downloading from , sky, my phone and laptop

[Vickie+ONeill]

Taking ages to download on sky.

issues using my phone. Keep having to switch to my network provider to use the internet.

when using my laptop it is buffering on everything I use that requires an internet connection

[Addie15]

Hi there, @Vickie+ONeill. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147