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Discussion topic: Broadband connection is intermittent and slow - 14 June 2024

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This message was authored by ChrisGGer This message was authored by: ChrisGGer

Broadband connection is intermittent and slow - 14 June 2024

I have lived in the same flat and with Sky for the entire duration.  In the last 4-5 months the connection has been unstable and has required 1-2 router restarts Per day 

 

I have already followed advice as given to other community members like all settings checked and the placement of the router away from other devices.

 

sky allowed for the main SkyQ device to be replaced 2 months ago and nothing improved.  I requested a router change which was issued when I moved to my flat 9 years ago, but they said it wasn't necessary 

 

Every time I do the service checker it always says everything is fine.  

it has come to the point where for any watching of videos or the gaming we use the phones' 5G connection as it is vastly better than what I can get despite what they say is my Superfast Broadband.  

I am attaching my router stats today, I haven't restart the router in a day but it is because I think most devices like phones and PCs are no longer on it. 

please advise what I should try next.  

 

 

 

 

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ChrisGGer
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This message was authored by ChrisGGer This message was authored by: ChrisGGer

Re: Broadband connection is intermittent and slow - 14 June 2024

IMG_6377.jpeg

 router details from today 

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Broadband connection is intermittent and slow - 14 June 2024

Posted by a Superuser, not a Sky employee. Find out more

@ChrisGGer 

 

To work at its best you need at least the sky q box er115 or the sky broadband hub sr203.  To work best sky tv boxes require 2.4 and 5ghz wifi. Your router only has 2.4ghz wifi

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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