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Discussion topic: Broadband connection is getting disconnected frequently

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This message was authored by: Sutapa

Message posted on ‎13 Aug 2025 12:03 PM

Broadband connection is getting disconnected frequently

Facing issues with broadband connection. My office calls are getting impacted.
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Avatar for jamesn123
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Superuser
This message was authored by: jamesn123

Message posted on ‎13 Aug 2025 12:06 PM

Re: Broadband connection is getting disconnected frequently

Posted by a Superuser, not a Sky employee. Find out more

Hi @Sutapa 

Have you tried running the line test in the My Sky app?

Do any lights on your hub change when the connection is disconnected?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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