Broadband choppy since Fibre upgrade

[Trevojon]

Since my fibre upgrade broadband has been intermittant and weak.  My extended TV sky box in rthe other room no longer works as the signal is too weak.  My laptop, Music Sonos and wifi enabled phone don't work in the kitchen either.  They do mainly work if I am within 10 feet of the wifi but this never was a problem before I upgraded.  Also I get intermittant cut outs every hour where even being near the wifi router doies not solve it.  So I have called Sky and they sent me a new hub.  I got a new ethernet cable and Sky checked their end but they said is no issue and won't send an engineer so far.  I have worked on technology for 20 years and such a case tends to suggest that the issue is the connection between the Sky service and my fibre port.  This needs to be looked at by an engineer so I am disapointed they won't help.  Does anyone have any ideas (rebooted factory setted and changed hub)

?

[Chrisee]

@Trevojon the lights on your ONT and hub will indicate issues. The ONT should have steady green lights for power and Passive Optical Network and a green light for LAN which varies as it responds to data passing. The LOS light should be out. If the LAN light is varying data is being sent from the ONT to the hub. The standard SR203 hub has 4 lights which should all be green they are power, wifi, internet and phone. 

What happens to the lights when you lose connectivity? 

[Trevojon]

Hi Chrisee thanks for your follow up.  So all lights on the hub stay solid green even when connectivity is lost.  The 3 lights on the fibre box also stay green.  

[Trevojon]

Another thing - doenload speed near wifi is about 12 mbps.  In the kitchen its about 2. Which I guess why TV in litchen is choppy then freezes.  Reboots seem to help sometimes but I hjave givgen up rebooting as it comes and goes anyway

[Trevojon]

I have set up a ping of google and it shows clearly the itermittant nature of my connection - here is an example - you can see length of time to ping grows and then it timesout before slowly recovering.  Typically most download tests are showing 100 mbps but then it drops to 10 which creates the increased TTL below

64 bytes from 8.8.8.8: icmp_seq=359 ttl=118 time=4.727 ms

64 bytes from 8.8.8.8: icmp_seq=360 ttl=118 time=5.186 ms

64 bytes from 8.8.8.8: icmp_seq=361 ttl=118 time=6.021 ms

64 bytes from 8.8.8.8: icmp_seq=362 ttl=118 time=4.756 ms

64 bytes from 8.8.8.8: icmp_seq=363 ttl=118 time=5.925 ms

64 bytes from 8.8.8.8: icmp_seq=364 ttl=118 time=4.098 ms

64 bytes from 8.8.8.8: icmp_seq=365 ttl=118 time=4.556 ms

64 bytes from 8.8.8.8: icmp_seq=366 ttl=118 time=119.896 ms

64 bytes from 8.8.8.8: icmp_seq=367 ttl=118 time=6.169 ms

64 bytes from 8.8.8.8: icmp_seq=368 ttl=118 time=10.754 ms

64 bytes from 8.8.8.8: icmp_seq=369 ttl=118 time=6.601 ms

64 bytes from 8.8.8.8: icmp_seq=370 ttl=118 time=250.456 ms

64 bytes from 8.8.8.8: icmp_seq=371 ttl=118 time=644.749 ms

Request timeout for icmp_seq 372

Request timeout for icmp_seq 373

Request timeout for icmp_seq 374

64 bytes from 8.8.8.8: icmp_seq=373 ttl=118 time=2354.260 ms

Request timeout for icmp_seq 376

Request timeout for icmp_seq 377

Request timeout for icmp_seq 378

Request timeout for icmp_seq 379

Request timeout for icmp_seq 380

Request timeout for icmp_seq 381

Request timeout for icmp_seq 382

Request timeout for icmp_seq 383

Request timeout for icmp_seq 384

64 bytes from 8.8.8.8: icmp_seq=383 ttl=118 time=2295.282 ms

64 bytes from 8.8.8.8: icmp_seq=384 ttl=118 time=2416.855 ms

64 bytes from 8.8.8.8: icmp_seq=385 ttl=118 time=1414.587 ms

64 bytes from 8.8.8.8: icmp_seq=386 ttl=118 time=545.942 ms

64 bytes from 8.8.8.8: icmp_seq=387 ttl=118 time=992.243 ms

64 bytes from 8.8.8.8: icmp_seq=388 ttl=118 time=532.700 ms

64 bytes from 8.8.8.8: icmp_seq=389 ttl=118 time=276.723 ms

64 bytes from 8.8.8.8: icmp_seq=390 ttl=118 time=127.130 ms

64 bytes from 8.8.8.8: icmp_seq=391 ttl=118 time=23.632 ms

64 bytes from 8.8.8.8: icmp_seq=392 ttl=118 time=122.772 ms

64 bytes from 8.8.8.8: icmp_seq=393 ttl=118 time=7.950 ms