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Discussion topic: Broadband check gets stuck

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This message was authored by Amilli95 This message was authored by: Amilli95

Broadband check gets stuck

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Since my house move February 2021, I haven't been able to check my broadband via the sky app. It gets stuck on "your devices and setup" Has anyone had similar previously? And found a fix? 

Sky Q - Sky Superfast FTTP. 

Sky Q 1TB
Sky Q Mini Box
Sky Max Fibre
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This message was authored by Highlinder This message was authored by: Highlinder

Re: Broadband check gets stuck

Posted by a Superuser, not a Sky employee. Find out more

@Amilli95Have you re-started the router due to this problem happening?



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Amilli95
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This message was authored by Amilli95 This message was authored by: Amilli95

Re: Broadband check gets stuck

Hi @Highlinder, thanks for your reply. Yes I have tried restarting the router, sadly it didn't help! I'm guessing it's my setup that's causing the issue. But can't think what! 

Sky Q 1TB
Sky Q Mini Box
Sky Max Fibre
This message was authored by Highlinder This message was authored by: Highlinder

Re: Broadband check gets stuck

Posted by a Superuser, not a Sky employee. Find out more

@Amilli95You could try leaving the internet off for around 30 minutes and only having a few devices connected to start off with to see if the test will complete. We have seen the test completing and showing no devices connected and a lower speed than that showing via the router stats.



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If you have found this solution helpful please tick this as the answer.



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