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Discussion topic: Broadband charge - cancellation

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This message was authored by Broadband3 This message was authored by: Broadband3

Broadband charge - cancellation

I called and cancelled our broadband on the 11th November and we have just been charged for this month, please issue a refund as I was assured I would not be charged for this product. 

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Broadband charge - cancellation

Posted by a Superuser, not a Sky employee. Find out more

@Broadband3 you are not talking to Sky by posting in the forum.

 

If you cancelled on 11/11 the cancellation should take affect on 25/11 if during that period your direct debit was due it would have been taken. Once the hub has been returned Sky should make a refund of any over payments. You can call to speed that up a bit.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Broadband charge - cancellation

Posted by a Superuser, not a Sky employee. Find out more

@Broadband3 

Bills are generated two weeks before your payment date. If you cancelled Broadband on 11/11/23 then this bill was generated when you were still in your 14 day notice period. Any overpayment will be reimbursed within 6 weeks from your last day of connection otherwise once the amount is showing as a credit on your account let us know on this thread and we can get you some help via the Messaging Team.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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