Broadband but no internet

[Clarem74]

Broadband is connected but internet keeps dropping off but I can get on wifi using another provider. This seems to be happening a lot lately 🤷‍♀️

[Highlinder]

@Clarem74 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[Clarem74]

Thankyou for your reply. I had done that but it keeps dropping out intermittently? 

[Highlinder]

@Clarem74  What does the test report back on your internet?

[Clarem74]

 

[Highlinder]

@Clarem74  Are you running the broadband test when the issue is happening or when it is good. This test can be run on mobile data to find the fault your broadband does not need to be up and running.

[Clarem74]

I was trying to run tests whilst it was down but it takes ages on mobile data. It's possibly due to network?? 

[Highlinder]

@Clarem74Depends on what your signal is like on mobile data.