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Discussion topic: Broadband booster - how long to arrive
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‎12 Feb 2024 05:34 AM
I recently switched to sky broadband and added the booster to my package, it was activated last Monday (5th feb) but I hadn't recieved the hub or booster. When the engineer arrived he had a hub with him so he fitted that one and said I should ring sky if I still needed the booster. Unfortunately I did still need the booster so I contacted sky on wedensday and the advisor said my equipment had been sent out on the 5th February and would be with me soon, it still asnt arrived. How long does it normally take to arrive please? Thank you
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‎12 Feb 2024 10:54 AM - last edited: ‎12 Feb 2024 12:02 PM
Posted by a Superuser, not a Sky employee. Find out more
@Melinko wrote:
I recently switched to sky broadband and added the booster to my package
You may have added the Broadband Boost subscription supplement, but that is not itself a hardware booster unit and no such device is despatched automatically: one or more of these is potentially claimed retrospectively under the terms of the WiFi Guarantee
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2