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Discussion topic: Broadband boost with fibre

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This message was authored by Janetscott This message was authored by: Janetscott

Broadband boost with fibre

I have broadband boost and I am upgrade to fibre. I am still going to be charged for boost. When asked why I was told they can't remove it. Anyone know why I would need it?

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Broadband boost with fibre

Posted by a Superuser, not a Sky employee. Find out more

@Janetscott 

 

Sky would argue you are getting the following benefits:

 

  • Get engineer visits at a time that suits you, even evening and weekends, at no extra cost.
  • A reliable connection is important, so we’ll run daily checks on your line. If it’s not up to scratch, we’ll text you to let you know we’re fixing it fast.
  • Got Sky Mobile? If your broadband drops out, we’ll put 2GB in your Sky Mobile Piggybank.
  • From the bedroom to the kitchen, we guarantee WiFi in every room of your home, or we will give you money back.

It's up to you to judge the value for money.  Sky should let you cancel Boost unless you originally committed to an 18 month minimum period on it.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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