Broadband blocking octopus energy website and app

[dhutt]

I can no longer access octopus energy website or use their app works fine with my mobile data

[caesarome]

@dhutt 

Have you tried rebooting your broadband hub ?

[dhutt]

I have tried all online suggestions unplugged hub disabled shield etc nothing works still can't access octopus energy but only happened recently was ok before

[Chrisee]

@dhutt there is no issue between my Sky connection and Octopus Energy so I wonder if the issue could be the IP address Sky have guven your connection? Powering down you hub for an hour should getvyou a different IP4 address and hopefully sort the issue.

[dhutt]

Had the hub unplugged for four hours still the same error

[peteruns]

Hi. Have you managed to resolve this? I have the same issue and trying the fixes suggested also has not worked.

[dhutt]

I had to contact sky have been told to give them 72 hours to fix issue as nothing I tried worked

[peteruns]

Thanks. I did nothing extra but seems to be working again now.