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Discussion topic: Broadband being activate 01/04 but no hub been delivered.

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This message was authored by: Tee4

Broadband being activate 01/04 but no hub been delivered.

My broadband is being switched from my current provider 02/04. 
Openreach are connecting to Sky tomorrow, trouble is my hub isn't being delivered till 03/04!!!!
have rung & told if I cancel I will end up with no internet for 2 wks!!!

current provider told me to speak to Sky..

appalling .. what have I done..?!?!

 

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This message was authored by: Daniel0210

Re: Broadband being activate 01/04 but no hub been delivered.

Posted by a Superuser, not a Sky employee. Find out more

@Tee4 

New hubs are delivered by Royal Mail so unfortunately you're not going to get it on a bank holiday. 
https://helpforum.sky.com/t5/Community/Sky-Delivery-Schedule-Easter-Weekend/ba-p/4599525 


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This message was authored by: caesarome

Re: Broadband being activate 01/04 but no hub been delivered.

Posted by a Superuser, not a Sky employee. Find out more

There is nothing you can do but wait until the hub turns up on Wednesday. Receieving the hub a date late will not stop it from being activated.

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This message was authored by: Tee4

Re: Broadband being activate 01/04 but no hub been delivered.

Yup...

so basically 2 days without internet..

Couldve pre empted the bank holiday and sent it out earlier couldn't they seeing as my current broadband service will switch off tomorrow too..🤷‍♀️

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